Shipping policy

Thank you for shopping with Noodlehead & Co. Please read the following information about production, shipping and delivery.

Production and processing

Made-to-order products, including items using our existing designs and products personalised with details you provide, require time to be made before dispatch. Production time is separate from shipping time and can vary depending on the product, personalisation requirements and order volume. Please check any timing information provided with your product or contact noodleheadandco@outlook.com for an estimate before ordering, especially if you need your order for a particular date.

If your order requires approval of a design or proof, any time spent waiting for your approval may affect the dispatch date. Choosing express shipping does not shorten production time.

Shipping destinations and charges

Available shipping destinations, services and charges depend on the products in your order and your delivery address. The applicable shipping options and total charge are displayed at checkout before you place your order.

For products covered by our general Australian shipping rates, standard shipping is AUD $13.95, with free standard shipping when the order value is AUD $150 or more. Express shipping is AUD $17.95 and is not included in the free-standard-shipping offer.

The free-standard-shipping offer applies only to products covered by our General shipping profile for delivery within Australia. Products in separate production-partner shipping profiles may incur additional shipping charges, including in orders of AUD $150 or more. The applicable shipping options and total charge are displayed at checkout before you place your order.

Delivery estimates

Delivery estimates refer to time in transit after dispatch, not the total time from placing your order. Any estimates provided are not guaranteed unless expressly agreed. Delivery may take longer due to remote locations, peak periods, carrier disruptions, customs processing or other circumstances.

If you need delivery by a specific date, contact us before ordering so we can discuss whether it is achievable. Express shipping is not a guarantee of delivery by a particular date.

Separate shipments

Items may be made or dispatched by different production partners and may arrive in separate parcels at different times. Shipping charges applicable to your order are shown at checkout.

Delivery details and tracking

Please check that your delivery address and contact details are correct before placing your order. Contact us immediately if you notice an error. We will try to help, but address changes may not be possible once an order is in production or has been dispatched.

Where tracking is available, you can use the tracking information supplied for your shipment to check its progress. If you have difficulty finding delivery information, email us with your order number.

Delayed, lost or damaged parcels

If your parcel appears delayed or lost, or your item arrives damaged, contact noodleheadandco@outlook.com with your order number and a description of the problem. For damage, please include photos of the item and packaging where possible and retain the packaging while we investigate.

We will work with you and the relevant carrier or production partner to investigate and provide an appropriate resolution. Reporting delivery damage promptly helps the investigation, but does not limit your rights under Australian Consumer Law or other applicable law.

International orders

Where international shipping is available at checkout, delivery times and charges vary by destination and product. Customs processing may delay delivery. Import duties, taxes or other destination-country charges may apply; check the information shown at checkout and your local customs requirements before ordering.

Returns and consumer rights

For returns, faulty goods and requests to cancel made-to-order or personalised items, please read our Return and Refund Policy. Nothing in this shipping policy excludes, restricts or modifies your rights under Australian Consumer Law or any other applicable law.

Contact

Noodlehead & Co
Email: noodleheadandco@outlook.com
We aim to respond within 2 to 3 business days.